Terms and conditions

Seller

Ropere is a part of Wawahi s.r.o., Loosova 990/24, Prague, 14900, Czech republic. Registered under ID 05623740, VAT ID 05623740. Also as the 'Seller. Contact is info@ropere.com.

Goods

The goods are always new, unless explicitly stated otherwise on the goods card. The standard warranty is 2 years. Battery warranty is 6 months. The number in stock is real, if there are zero pieces in stock, then the date of the next delivery to the warehouse is displayed.

Payments

Payment is via Comgate, SEPA EUR.

Comgate Payments, a.s., Gočárova třída 1754 / 48b, Hradec Králové

Comgate email support: platby-podpora@comgate.cz

Comgate support: +420 228 224 267

Manual for card payments: https://help.comgate.cz/v1/docs/en/payments-by-a-card

Manual for bank transfer payments: https://help.comgate.cz/docs/en/bank-transfers

Delivery

Delivery fee is calculated according to the actual weight of the goods. The shipment can be divided into several packages. Delivery is through shipping companies that provide their services in the country of delivery. The goods are typically packaged on the day of ordering, or the next working day. They are then handed over to the transport company.

Product complaint

Shortly

For complaints, please contact us at info@ropere.com. Together we will find a way to resolve your complaint - exchange, return of goods, or otherwise. Return of goods without giving a reason is within 14 days of receipt and only if the goods have not been used, are not damaged and are in the original packaging.

Article 1 - Introductory provisions

The buyer's rights from defective performance (hereinafter referred to as 'complaints') must always be exercised in accordance with these complaint rules. Matters not regulated by these Complaints Rules are governed by the law of the Czech Republic. The seller will acquaint the buyer with these complaint rules in a suitable manner. This complaint procedure is in accordance with Act No. 89/2012 Coll. Civil Code and Act No. 634/1992 Coll. on consumer protection as amended on 1 January 2014.

The seller is not responsible for defects in the following cases:

• if the defect is on the goods at the time of acceptance and a discount on the purchase price is agreed for such a defect,

• if the goods are used and the defect corresponds to the degree of use or wear that the goods had when taken over by the buyer,

• the defect arose on the item due to wear and tear caused by normal use, or if it results from the nature of the item (eg at the end of its service life),

• is caused by the buyer and was caused by improper use, storage, improper maintenance, intervention by the buyer or mechanical damage,

• the defect arose as a result of an external event beyond the control of the seller.

Article 2 - Claim

The buyer has the right to file a complaint with the seller at its registered office (after prior confirmation of the date) or by sending the claimed goods by post or transport company. The buyer is obliged to prove that he has the right to file a complaint, in particular to document the date of purchase, either by submitting a sales document, confirmation of the seller's obligations from defective performance of the warranty card, or in another credible way. The buyer is not entitled to file a claim for a defect that has been alleged in the past, if a reasonable discount on the purchase price has been provided. If the exercise of the right of defects should cause considerable difficulties for the consumer, especially because the thing cannot be transported to the place of claim in the usual way or it is goods that are installed or part of the property, the seller will assess the defect in agreement with the buyer either on the spot, or otherwise. In such a case, the buyer is obliged to provide the necessary cooperation to the seller.

Article 3 - Time limit for exercise of rights

The buyer can exercise his rights from defective performance within 24 months of receipt of the goods. In the case of used goods, the period for exercising the rights arising from defective performance may be reduced to 12 months; such shortening of the period shall be indicated by the seller in the confirmation of obligations arising from defective performance or on the sales document. After the expiration of the period, the right of defects cannot be exercised against the seller, unless the contracting parties agree otherwise or the seller or the manufacturer provides a special guarantee for quality beyond its legal obligations. The buyer shall exercise his rights arising from defective performance without undue delay after finding out that there is a defect in the goods. The seller is not responsible for increasing the extent of damage if the buyer uses the goods, although he knows about the defect. If the buyer legitimately claims the defect against the seller, the period for exercising the rights from the defective performance does not run for the period during which the goods are under repair and the buyer cannot use them. The buyer acknowledges that in the event of an exchange of goods within the settlement of the complaint, there is no new deadline for exercising the rights arising from defective performance. The period ends 24 months from receipt after purchase of the claimed goods. The period for exercising the rights from defects cannot be considered as determining the service life of the goods, it differs with regard to the properties of the product, its maintenance and accuracy and intensity of use or the agreement between the buyer and seller.

Article 4 - Settlement of complaints

The seller is obliged to decide on the complaint immediately, in more complex cases within three working days. The time required for a professional assessment of the defect is not included in this period. The seller is obliged to issue a written confirmation to the buyer, stating the date and place of the complaint, the characteristics of the alleged defect, the buyer's required method of handling the complaint and the manner in which the buyer will be informed of its settlement. Complaints, including the elimination of defects, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. If the last day of the period falls on a Saturday, Sunday or public holiday, the last day of the period shall be the next working day. The expiration of this period in vain is considered a material breach of contract. The seller is obliged to confirm in writing to the buyer the method of handling the complaint and its duration. The buyer is not entitled to change the once chosen method of handling the complaint without the consent of the seller, except for the situation when the chosen method of solving it is not possible to implement at all or in time. The buyer is obliged to take over the claimed goods within 30 days from the day when the complaint should have been settled at the latest, after this time the seller is entitled to charge a reasonable warehouse or sell the goods on his own behalf to the buyer's account. The seller must notify the buyer of this procedure in advance and give him a reasonable additional period to take over the goods.

Article 5 - Acceptance quality

The seller declares that the goods are handed over to the buyer in accordance with the provisions of § 2161 of the Civil Code, ie:

• the goods have the properties agreed between the buyer and the seller and, in the absence of an agreement, the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of advertising made by them,

• the goods are fit for the purpose stated by the seller for their use or for which a thing of this kind is usually used,

• the goods are an item in the appropriate quantity, measure or weight, and

• the goods comply with the requirements of legal regulations.

In the event that the goods do not meet the above requirements when taken over by the buyer, the buyer has the right to deliver new goods without defects, unless this is disproportionate due to the nature of the thing. If the defect concerns only a part of the item, the buyer can only request the replacement of the part; if this is not possible, he may withdraw from the contract and demand a full refund of the purchase price. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect. If the buyer does not withdraw from the contract or if he does not exercise the right to deliver new goods without defects, to replace its parts or to repair, he may demand a reasonable discount from the purchase price. The buyer is entitled to a reasonable discount even if the seller cannot deliver new goods without defects, replace its part or repair the goods, as well as if the seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause significant difficulties for the consumer. If the defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt.

Article 6 - Seller's liability for a defect which is a material and non-material breach of contract

The seller's liability for defects that are a material or non-material breach of contract shall apply to defects in the goods arising within 24 months of receipt, for defects for which the liability for quality does not apply upon acceptance under Article 5. The defect is considered significant breach of contract in the event that the buyer would not conclude the contract if he foresaw a defect at the conclusion of the contract, in other cases it is a defect that is not a material breach of contract. If the defect is a material breach of contract, the buyer has the right to choose a new item, repair, reasonable discount or withdrawal from the contract (with the right to a refund of the purchase price in full). If the defect is a minor breach of contract, the buyer has the right to rectify the defect or a reasonable discount. The buyer has the right to deliver a new perfect item, replace a part, discount on the price or withdrawal from the contract, regardless of the nature of the defect, if he cannot use the item properly due to recurrence of the defect after repair or due to a larger number of defects.

Article 7 - Costs of complaints and disputes

If the complaint is recognized as justified, the buyer has the right to reimbursement of purposefully incurred costs associated with the exercise of his right. In the event that the seller rejects the complaint as unjustified, the buyer, or in agreement with the seller both parties, may turn to a forensic expert in the field and request the processing of an independent expert assessment of the defect. If no agreement is reached between the buyer and the seller, the buyer can turn to the existing systems of out-of-court settlement of consumer disputes, especially to the system www.vasestiznosti.cz, or to the competent court.

Article 8 - Contractual quality guarantee

If the seller has provided a quality guarantee in addition to its legal obligations, its application is governed by these Complaints Rules, unless the confirmation of the seller's obligations from defective performance (warranty card) or the contract provides otherwise. This complaint procedure is effective from 1 January 2021.

Privacy Policy (a.k.a. GDPR)

Privacy Statement

Wawahi s.r.o. is committed to respecting and protecting your privacy. Wawahi s.r.o. has undertaken to protect your personal data and proceeds in accordance with Act No. 101/2000 Coll., on the protection of personal data and on the amendment of certain acts. Wawahi s.r.o. is registered with the Office for Personal Data Protection.

Security of personal data

Wawahi s.r.o. is committed to protecting and securing your personal information. We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. If you provide us with your personal information when ordering products or services, you can be assured that we will only use it to ensure and maintain contact between you and our company. Wawahi s.r.o. will not sell or rent your personal information to anyone else in any way. Unless we have your consent or the law requires otherwise, we will not share your personal data that you provide to us online.

Where personal data is required

Wawahi s.r.o. publishes information on its website not only about the products and services it offers, but also information about contacts with our company, basic information about our company, job offers, etc. All this information is available without requiring any personal data from site visitors. An exception is access to the trading system (shop), which is accessible only to those visitors to the site who are registered. In this case, when entering the shop, visitors are required to enter access data, based on which their identity is verified and entry is permitted. The data is collected for a period of at least 3 years, but always until the customer himself asks by email to delete his data from our database. Providing data is a necessary condition for registration and purchase of goods. If you wish to delete your data, please send an email to info@ropere.com. Deleting the data will cancel your user account and your registration.

The data we collect

Wawahi s.r.o. operates a site where you can order products or services, submit requests and register to receive materials. Personal information collected on this site is billing information, delivery address, contact person, telephone number, email address and business transactions. Ropere.com uses personalized RTB retargeting technology in relation to visitors to its website.

Access to personal data

Wawahi s.r.o has prepared for you the possibility to check and update your personal data at any time in the user profile tab. View and edit the personal information you have already provided. Let us know if you want to get information about our products or services. We will also give you the opportunity to notify us that you do not wish to receive unsolicited direct marketing materials from us and we will do our best to respect such requests.

Why we collect this data

Wawahi s.r.o. will collect and use your personal information only with your knowledge and consent, for the ordering or subsequent use of products and services. We may use your information for purposes related to providing services to you, which includes processing orders, concluding a contract, providing services and products, or information you request or answer your complaints or questions.

Consent to the provision of personal data

Wawahi s.r.o. obtains your voluntary consent to the inclusion of the provided data in the company's database and their further processing of registrations on our website. If you choose to provide us with personal information (any personally identifiable information), please be assured that it will only be used to support you as our customer.

Heureka CZ

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